Warehouse Audit Platform
HD Supply
Lead UX Consultant
Designed a mobile warehouse auditing platform that helped frontline teams identify shipping errors faster while supporting HD Supply's broader supply chain transformation.
Executive Summary
challenge
Warehouse auditors worked in fast-moving environments where paper checklists, inconsistent processes, and limited system visibility slowed issue resolution and increased the likelihood of shipping errors. The challenge extended beyond creating a mobile application—it required redesigning an operational workflow that balanced warehouse realities, SAP integration constraints, and long-term digital transformation goals.
strategic decision
Rather than digitizing existing paper forms, I focused on simplifying the auditing workflow itself. By observing warehouse auditors in their working environment, I identified unnecessary cognitive load, inconsistent task sequencing, and opportunities to surface the right information at the right moment. Working closely with SAP engineers and logistics stakeholders, I designed a mobile-first experience aligned with Material Design 3 that reduced friction, supported faster issue resolution, and created a flexible architecture capable of supporting future AI-assisted recommendations. The product was intentionally designed as an operational platform rather than a standalone auditing tool.
