Voice-Assisted Clinical Guidance
Mary Free Bed Rehabilitation Hospital
Lead UX Consultant (Voice Product Strategy)
Designed a voice-first rehabilitation experience that translated complex clinical workflows into intuitive patient conversations, helping establish a scalable foundation for conversational healthcare.
Executive Summary
challenge
The project began with an ambitious vision but little agreement around scope, clinical validation, or user experience. Designing for voice introduced unique constraints: patients could not rely on visual interfaces, conversation paths needed to remain concise, and every recommendation required clinical accuracy. Success depended on balancing medical expertise, conversational usability, and technical feasibility.
strategic decision
Rather than approaching the project as an Alexa application, I reframed it as a patient guidance platform built around conversational decision support. Working alongside clinicians and stakeholders, I redesigned the experience around real patient recovery scenarios, ensuring that each interaction reflected both clinical protocols and natural conversation patterns. I developed scalable conversation models, structured symptom-based decision trees, and simplified interaction flows that reduced cognitive effort while maintaining trust and medical accuracy. This transformed the project from a technology demonstration into a practical healthcare product capable of supporting future voice-enabled services.
Business Impacts
my contributions
Product StrategyVoice UXConversation DesignHealthcare UXWorkflow AnalysisStakeholder FacilitationInteraction DesignPrototypingUX ResearchCross-functional Alignment
